This Privacy Policy is between VYSHA TECHSOLUTIONS LLP, (“Service Provider”), and User (“User”) governing User's use of the host of Products and Services of the Service Provider (“Product”).

This Privacy Policy constitutes a legal agreement between you, as a user of the platform and the company, as the provider of the product. You must be a natural person who is at least 18 years of age.

1. Introduction and applicability of the Privacy Policy:

• 1.1. The Service Provider is strongly committed to respecting User’s online privacy and recognizes the need for appropriate protection and management of any personal information collected and/or collated by us.
• 1.2. The purpose of this Privacy Policy is to ensure that there is a framework to collect, use, and protect any personal and/or sensitive data collected by us. This Policy defines our procedure for collection, usage, processing, disclosure, and protection of any information obtained by Service Provider through the Platform.

2. Disclaimer:

• 2.1. Please be advised that any Information (as defined herein below) procured by us, shall be:
  • a. processed fairly and lawfully for rendering the Services (as defined in Terms of Service);
  • b. obtained only for specified and lawful purposes, and not be used in any manner which is against the law or policy in force (“Applicable Law”);
  • c. adequate, relevant and not excessive in relation to the purpose for which it is required;
  • d. able to be reviewed by the User, from time to time and updated-if need arises;
  • e. not kept longer than for the time which it is required or the purpose for which it is required or as required by the applicable law.
• 2.2. By using the Product, User explicitly accepts, without limitation or qualification, the collection, use, and transfer of the data in the manner described herein.
• 2.3. Please read this privacy policy carefully as it affects User's rights and liabilities under law.

3. User's consent:

• 3.1. Please note that by providing the Information (as enumerated upon herein below), User provides User's consent and authorizes Service Provider to collect, use or disclose such Information for the business and research purposes and as stated in this Privacy Policy, the Terms of Service, and as permitted or required by applicable law. Moreover, the User understands and hereby consents that this Information may be transferred to any third-party user for the purpose of providing services through the Platform or to any third-party providers for rendering Services (as defined in the Terms of Service), any jointly developed or marketed services, payment processing, order fulfilment, customer services, data analysis, information technology services and such other services which enable Service Provider to provide Services through the Platform.
• 3.2. This Privacy Policy shall be enforceable in the same manner as any other written agreement. By visiting or accessing the Platform and voluntarily providing Service Provider with Information (including Personal Data), User is consenting to Service Provider's use of Information, in accordance with this Privacy Policy. If User do not agree with this Privacy Policy, User may refuse or withdraw User's consent any time, or alternatively choose to not provide Service Provider with any Personal Information. Under such circumstance, Service Provider may be unable to render Services.
• 3.3. Such an intimation to withdraw User's consent can be sent to info@vyshatech.com. The same shall be processed in accordance to our Data Processing Agreement which is made available at DPA.

4. Types of information collected by Service Provider:

• 4.1. “Personal Data” means and includes any Information that relates to a natural person through which an individual is identified, such as the name, contact details, email address, gender, age or any other relevant material provided by a User, including but not limited to information gathered through availing Services. It shall also cover information of User’s care person details (name, age, gender, mobile number, relationship with the User).
• 4.2. “Technical Information” means and includes any Information gathered through various technologies that may employ cookies, web beacons, or similar technologies to automatically record certain information from User's device through which User uses the Platform. This technical information may include User's Internet Protocol (IP) address, device or browser type, Internet service provider (ISP), referring or exit pages, clickstream data, operating system. This data includes usage information and user statistics.
• 4.3. “Locational Information” shall mean and include the information obtained through GPS or other means, such as the geographical location of the User.
• 4.4. “Non-Personal Information” means and includes any information that does not reveal User's specific identity, such as, browser information, information collected through Cookies (as defined below), pixel tags and other technologies, demographic information, etc. As is true with most websites, Service Provider gathers some information automatically when User visits the Platform. When User uses the Platform, Service Provider may collect certain information about User's computer or mobile to facilitate, evaluate and verify User's use of the Platform. For example, Service Provider may store environmental variables, such as browser type, operating system, speed of the central processing unit (CPU), referring or exit web pages, click patterns and the internet protocol (IP) address of User's computer. This information is generally collected in aggregate form, without identifying any user individually. Non-Personal Information shall also include information which is shared with Service Provider to avail the Services, including, but not limited to chats with Service Provider’s representatives.
• 4.5. The Gatekeeper software application provides an option to the user to upload/delete images for visitor management service and voice recording/audio files for incident reporting in the software.

(The Personal Data, Technical Information, Locational Information and Non-Personal Information are collectively referred to as “Information).

5. Purpose of Collection and Usage of this Information:

• 5.1. The data collected by Service Provider shall be used for maximizing the benefits availed by the User from the Platform. Limited list of such functions given below:
  • a. to render Services (as defined in the Terms of Service);
  • b. maintaining the Platform;
  • c. to evaluate the quality and competence of our personnel;
  • d. to resolve any complaints, User may have and ensure that User receives the highest quality of Services;
  • e. notifying User about changes to our Platform;
  • f. allowing User to participate in interactive features of our Platform when User chooses to do so;
  • g. providing analysis or valuable information so that Service Provider can improve the Platform;
  • h. monitoring the usage of the Platform;
  • i. detecting, preventing and addressing technical issues.
• 5.2. Business or Research Purposes: The Information saved and except Personal Data, is used for business or research purposes, including improving and customizing the Platform for ease of use and the products and services offered by us. Service Provider may archive this information to use it for future communications for providing updates and/or surveys.
• 5.3. Aggregating Information / Anonymized data: Service Provider may aggregate Information and analyse it in a manner to further accentuate the level of services that Service Provider offers to its customers. This Information includes average number of Users of the Platform, the average clicks of the services/, the features used, the response rate, etc. and other such statistics regarding groups or individuals. In doing so, Service Provider shall not be making disclosures of any Personal Data as defined above.

6. Disclosure and Sharing of Information

• 6.1. The Service Provider does not rent, sell or disclose or share any Information that Service Provider collects from User, with third parties, save and except in order to provide User with the Services in accordance with the product functionality. In doing so, Service Provider adheres to the procedure prescribed by law and in compliance with our legal obligations. Service Provider may share User's Information in circumstances and for the purposes as specified hereunder:
  • a. Service Provider shall share the information to the third-party service providers/ vendors, to provide User with the Services as per Product Functionality;
  • b. When compelled by law: Service Provider may disclose any Information provided by User on the Platform as may be deemed to be necessary or appropriate:
    • i. under applicable law, including laws outside User's country of residence; to comply with legal process;
    • ii. to respond to requests from public and government authorities including public and government authorities including public and government authorities outside User's country of residence;
    • iii. to protect our operations or those of any of our affiliates;
    • iv. to protect our rights, privacy, safety or property, and/that of our affiliates, User or others;
    • v. to allow Service Provider to pursue available remedies or limit the damages that Service Provider may sustain;
    • vi. to protect against legal liability;
    • vii. to protect the personal safety of Users of the Platform;
  • c. to prevent or investigate possible wrongdoing in connection with the Platform. Merger or Acquisition: Service Provider may, upon intimating User in advance, share Information upon merger or acquisition of Service Provider with another company. Service Provider shall transmit and transfer the Information upon acquisition or merger of Service Provider with another company;
  • d. Employees /Agents of Service Provider: Service Provider follows a strict confidentiality policy with regard to disclosure of confidential information to our employees or other personnel. There may be situations, where Service Provider may disclose the confidential information only to those of our employees and other personnel on a need-to-know basis. Any breach of confidential information by the employees, personnel within the Service Provider is dealt stringently by us.
• 6.2. Except for the Information disclosed pursuant to sub-clause (a), (b), (c), (d) and (e) of Clause 6.1 above, Service Provider may share Information, if User authorizes Service Provider to do so.
• 6.3. The Service Provider does not share Information to any third party other than those specified under this provision unless User's prior written consent is obtained.

7. Transfer of Information

• 7.1. The User's information may be transferred to, and maintained on, computers located outside of User's state, province, country or other governmental jurisdiction where the data protection laws may differ from those from User’s jurisdiction.
• 7.2. If User choose to provide information to us, please note that Service Provider may transfer the data outside User's territory to process the Information. In the event if User need further clarification on the transfer of the data, please feel free to reach out to us.
• 7.3. The User's consent to this Privacy Policy followed by User's submission of such information represents User's agreement to that transfer.
• 7.4. The Service Provider will take all steps reasonably necessary to ensure that User's data is treated securely and in accordance with this Privacy Policy and no transfer of User's data will take place to an organization or a country unless there are adequate controls in place including the security of User's data.

8. User's Rights

• The User retains several rights in relation to User's Personal Data as provided under applicable law. These may include the rights to:
  • a. access, confirm, and review Personal Data User may have provided;
  • b. correct Personal Data that may be inaccurate or irrelevant;
  • c. deletion and erasure of User's Personal Data from the publicly available pages of the Platform;
  • d. receive Personal Data Service Provider holds about User in a portable format;
  • e. object to or restrict any form of processing User may not be comfortable with;

In order to exercise these rights, please contact Service Provider on the email address provided in Clause 3.3 above.

9. Applications Used

• 9.1. The User may be availing our Services for using third party mobile applications, which are not operated by us. Service Provider strongly advises User to review the privacy policy of every mobile application which User may use.
• 9.2. The Service Provider has no control over and assume no responsibility for the content, privacy policies or practices of any third-party mobile applications or services.

10. Children’s Privacy

If the Service Provider becomes aware that Service Provider has collected Personal Data from children without verification of parental consent, Service Provider takes steps to remove that information from our servers.

11. Retention of Information

All the Information provided by User, save and except upon withdrawal or termination, shall be retained in locations outside the direct control of Service Provider (for instance, on servers or databases co-located with hosting providers). However, Service Provider may retain such portion of Information and for such periods as may be required under Applicable Law. Notwithstanding anything contained herein, Service Provider may retain data after account deletion for reasons including but limited to the following purposes: If there is an unresolved issue relating to User's account, or an unresolved claim or dispute; If Service Provider is required to by applicable law; and/or in aggregated and/or anonymized form; or Service Provider may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing Users' safety and security.

12. Cookies and other Tracking Technologies

• 12.1. Our Platform may utilize “cookies” and other Technical Information. “Cookies” are a small text file consisting of alphanumeric numbers used to collect the Information about Platform activity. The Technical Information helps Service Provider analyse web traffic and helps User by customizing the Platform to User's preferences. Cookies in no way gives Service Provider access to User's computer or mobile device. In relation to Cookies, User can deny access to the installation of the Cookies by modifying the settings on User's web browser, however, this may prevent User from taking full advantage of the Platform.
• 12.2. The use of Cookies and Technical Information allows Service Provider to improve Platform and User's experience of Platform and Services. Service Provider may also analyse Technical Information that does not contain Personal Data for trends and statistics.

Opt in to Analytics Cookies

This will help us make your website experience and our service offerings better.

13. Third Party Services

The Service Provider may send User promotional Information about third parties which, Service Provider think User may find interesting. Service Provider shall not be responsible for any disclosure of Information by User or due to unauthorized third-party access or other acts of third parties or acts or omissions beyond our reasonable control and User agrees that User will not hold Service Provider responsible for any breach of security unless such breach has been caused as a direct result of our negligence or wilful default.

14. Data Security

The Service Provider uses certain physical, managerial, technical or operational safeguards as per industry standards and established best practices to protect the Information Service Provider collects. The Service Provider uses reasonable security practices and procedures and uses secure servers as mandated under applicable laws for the protection of User's Information. Service Provider reviews the Information collection, storage, and processing practices, including physical security measures to guard against unauthorized access to systems. However, as effective as these measures are, no security system is impenetrable. Service Provider cannot guarantee the security of the database, nor can Service Provider guarantee that the Information User supplies will not be intercepted while being transmitted to Service Provider over the internet. User accepts the inherent security implications of data transmission over the internet and the internet cannot always be guaranteed as completely secure. Therefore, User's use of the Platform will be at User's own risk. If User has any concerns, please feel free to contact Service Provider at the details given in clause 3.3.

15. Changes and updates to Policy

The Service Provider may modify or revise the Privacy Policy from time to time and shall accordingly notify User of any changes to the Privacy Policy by posting the revised Privacy Policy on the Platform with an updated date of revision. Service Provider shall endeavour to review, revise, update, modify, amend or correct the Privacy Policy on a regular and routine basis, especially whenever a significant update is made to the technology employed. User must periodically review the Privacy Policy for the latest information on Service Provider’s privacy practices. In the event User continues to use the Platform and Services after any update in the Privacy Policy, User's use of the Platform shall be subject to such updated privacy policy.

16. Contact

Please feel free to reach out to Service Provider by e-mail at info@vyshatech.com Tech Solutions LLP.com in case of any concerns, grievances, or questions relating to our privacy or data related practices.

17. Miscellaneous

The invalidity or unenforceability of any part of this Privacy Policy shall not prejudice or affect the validity or enforceability of the remainder of this Privacy Policy. This Privacy Policy does not apply to any information other than the information collected by Service Provider through the Platform. This Privacy Policy shall be inapplicable to any unsolicited information User provides Service Provider through the Platform or through any other means. All unsolicited information shall be deemed to be non-confidential and Service Provider shall be free to use and/ or disclose such unsolicited information without any limitations. The rights and remedies available under this Policy may be exercised as often as necessary and are cumulative and not exclusive of rights or remedies provided by law. Rights under this Policy may be waived only in writing. Delay in exercising or non-exercise of any such right or remedy does not constitute a waiver of that right or remedy, or any other right or remedy.

18. User's acceptance of this Privacy Policy

By using or visiting this Platform, user signifies user's agreement of this policy. If User does not agree to any of these terms, the User is advised to not use this platform or services.